bq777 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how bq777 ("Platform", "we", "us", "our") collects, uses, stores, and shares personal data about individuals ("you", "Player", "User") who visit, register on, or otherwise interact with the bq777 website and its associated Services. This Policy applies to all data processing activities conducted by bq777 in connection with the operation of its online casino and sports betting platform, including all interactions occurring from devices located in Bangladesh.

By registering an account with bq777 or by continuing to use the bq777 platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Privacy Policy forms part of the bq777 Terms and Conditions, which are incorporated by reference. If you do not agree with any part of this Policy, you must not use the bq777 Services.

What Personal Data We Collect

bq777 collects personal data from you directly (when you provide it during registration, verification, or support interactions), automatically (when you use the platform), and from third parties (such as payment processors). The categories of personal data we collect include:

• Identity data: your full legal name, date of birth, and national identification details (e.g. National ID card number, passport number) collected during account registration and KYC verification.
• Contact data: your registered mobile phone number (Bangladesh format) and, if provided, an email address. bq777 uses your mobile number as the primary account identifier and communication channel.
• Financial data: records of deposits made to and withdrawals from your bq777 account, including the payment method used (bKash account reference, Nagad account reference, Rocket number, Upay account reference, or bank account details), transaction amounts, and transaction timestamps. bq777 does not store full card numbers — card-based payments are tokenised by the payment provider.
• Gameplay data: a complete record of all bets placed, games played, wagers, wins, losses, bonus activity, and session durations associated with your account.
• Technical data: IP address, device type, device operating system, browser type and version, screen resolution, time zone, and session logs recorded automatically each time you access the bq777 platform.
• Communications data: records of your interactions with bq777 customer support, including the content of chat messages, support ticket submissions, and any documents you voluntarily provide during a support interaction (e.g. screenshots submitted as evidence of a disputed transaction).

bq777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond standard photo ID for KYC), or health data, unless this is strictly required by applicable law enforcement or regulatory request.

How We Use Your Personal Data

bq777 uses the personal data we collect for the following specific purposes. Each purpose is tied to a legal basis for processing described in Section 4 of this Policy:

• Account creation and management: to create, maintain, and administer your bq777 player account, including verifying your identity, processing your login credentials, and enabling access to the full range of platform Services.
• Payment processing: to process your deposits, verify that incoming funds are from a payment method registered in your name, and to process your withdrawal requests to your verified payment method.
• Regulatory compliance and fraud prevention: to fulfil our obligations under applicable anti-money laundering (AML) requirements, to conduct KYC identity verification, to detect and prevent fraudulent activity, and to cooperate with law enforcement requests where required by law.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling, to facilitate activation of deposit limits, time-out periods, and self-exclusion tools at your request, and to contact you proactively where our systems detect patterns of potentially harmful play.
• Customer support: to respond to your enquiries, complaints, and support requests, to maintain a record of your support interactions for quality assurance and dispute resolution, and to communicate with you about matters relating to your account.
• Service improvement and personalisation: to analyse anonymised and aggregated gameplay and usage data to improve the platform's performance, game selection, and user experience; and to personalise promotional offers to your demonstrated interests, provided you have not opted out of marketing communications.

Legal Bases for Processing

bq777 processes your personal data only where a valid legal basis exists. The legal bases on which bq777 relies are:

• Contractual necessity: processing that is necessary to perform the contract between you and bq777, including creating and managing your account, processing payments, and delivering the Services you have requested.
• Legal obligation: processing that is necessary for bq777 to comply with its legal obligations, including anti-money laundering verification, age verification, fraud detection, tax record-keeping, and responding to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where bq777 has assessed that its legitimate interests are not overridden by your interests or fundamental rights.
• Consent: processing for marketing communications and promotional personalisation, where you have given your explicit consent. You may withdraw consent for marketing at any time by contacting [email protected] — withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Sharing Your Personal Data

bq777 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data with third parties only in the following strictly defined circumstances:

• Payment service providers: we share the minimum necessary personal data (your registered name and account reference) with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposits and withdrawals and to verify that transaction counterparts match your verified identity.
• Game providers: certified third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) receive anonymised session tokens that allow your game session to function. These providers do not receive your full identity data, contact details, or payment information.
• Legal and regulatory authorities: we disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where we are legally compelled to do so by a valid order, warrant, or binding regulatory requirement. bq777 will not voluntarily disclose personal data to third parties beyond what is required by applicable law.
• Service providers acting as data processors: technical service providers who assist with platform hosting, security monitoring, and customer support tooling may process personal data on bq777's behalf under strict data processing agreements that prohibit any independent use of the data.

Payment Data and Financial Privacy

bq777 treats financial data with the highest level of confidentiality. When you deposit using bKash, Nagad, Rocket, or Upay, bq777 records the mobile wallet account reference associated with your transaction and matches it against your registered account name. Full wallet credentials — including bKash PINs, Nagad account passwords, or any OTP codes — are never transmitted to or stored by bq777. These credentials are entered directly into the payment provider's own interface and are never visible to bq777 or its staff.

Transaction records are retained for the minimum period required by applicable financial record-keeping regulations. These records may be required to be produced in response to a lawful regulatory or law enforcement request. Outside of such legally compelled disclosure, transaction records are accessible only to authorised bq777 staff who require them for account administration or dispute resolution purposes.

Cookies and Tracking Technologies

bq777 uses cookies and similar technologies (local storage, session tokens) on its platform. These technologies serve the following functions:

• Essential cookies: strictly necessary for the platform to function, including session authentication tokens that keep you logged in, CSRF protection tokens, and load-balancing cookies that route your requests to the correct server. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: anonymised usage tracking that helps bq777 understand how players navigate the platform, which pages experience high drop-off rates, and where performance improvements are most needed. Analytics data is processed in aggregated form and is not linked back to your personal identity.
• Functional cookies: remember your platform preferences such as language setting and game lobby display preferences, so that you do not need to reset them every time you visit.

bq777 does not use third-party advertising or tracking cookies. No advertising network, social media platform, or retargeting service receives tracking data from bq777. You may manage your cookie preferences through your browser settings; however, disabling essential cookies will prevent the platform from functioning correctly.

Data Retention

bq777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply: account identity data and KYC documents are retained for the duration of your active account plus a minimum of 5 years following account closure, to meet financial record-keeping obligations; transaction records are retained for a minimum of 5 years from the date of each transaction; gameplay logs are retained for 2 years from the date of each session; customer support interaction records are retained for 2 years from the date of each interaction.

When personal data is no longer required for its original purpose and no legal retention obligation applies, bq777 securely deletes or anonymises that data so that it can no longer be attributed to you. Anonymised or aggregated data (from which you cannot be individually identified) may be retained indefinitely for statistical and service improvement purposes.

Data Security

bq777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your browser and bq777's servers; encryption at rest for sensitive stored data including identity documents and financial records; role-based access controls that restrict access to personal data to only those staff members whose job function requires it; and regular security assessments of the platform's infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights, bq777 will take immediate steps to contain the breach, assess its scope, and notify affected players as promptly as practicable. If you believe your account has been compromised, please contact [email protected] immediately.

Your Data Protection Rights

As a data subject whose personal data is processed by bq777, you hold the following rights in relation to your personal data. To exercise any of these rights, contact bq777 at [email protected] with your registered mobile number and a description of the right you wish to exercise. bq777 will respond within 30 days of receiving a valid request.

Please note that certain rights are subject to limitations where bq777 has a legal obligation to retain or process data that overrides your request. In such cases, bq777 will explain the applicable legal basis in its response and, where possible, fulfil your request partially.

Children and Minors

The bq777 platform is strictly intended for adults aged 21 years and above. bq777 does not knowingly collect personal data from any person under the age of 21. Registration requires a date of birth declaration and bq777 employs automated age-screening systems as part of the account creation process. If bq777 discovers that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately, the account will be closed, and any transactions associated with that account will be voided in accordance with the bq777 Terms and Conditions.

Changes to This Privacy Policy

bq777 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made to this Policy, bq777 will provide advance notice to registered account holders via an in-platform notification prior to the change taking effect. The revised Policy will be published on the bq777 website with the updated effective date shown at the top of the document.

Your continued use of the bq777 platform following publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the bq777 Services and may request closure of your account by contacting [email protected].

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to bq777's handling of your personal data, please contact the bq777 privacy and data protection team. We aim to respond to all privacy-related enquiries within 5 business days. For requests to exercise your data subject rights, bq777 will respond within 30 days as required.

Email (plain text only, not a link): [email protected]